Human Resource Management Services – Succeeding Through People

The Key Element has deep experience with a broad spectrum of situations -- whether your company is just getting started, is established and beginning to grow, or is in the process of change. Our tailored, progressive approach provides all of the key elements of effective HR management – employment, training and development, and customer service. Whether we provide HR consulting services or work alongside your HR team, our support, knowledge and resources can help you meet your goals.

The key elements of effective HR management deserve your close attention because of their impact on your organization. We offer the following services, in whole or in part:

Assemble a solid business teamKey Element I: Employment - Building the Right Team

The Key Element strategically enhances your human resource practices, processes, and systems to attract, retain and motivate the best employees. Hiring right maximizes revenues, enhances profitability, and optimizes operations. The Key Element's professional recruitment/hiring process provides you with the following end-to-end employment approach, including:

  • HR operations needs assessment
  • Compliance audit, legal requirements and research
  • Strategic staff planning and organizational development
  • Identifying, analyzing and developing job specifications
  • Custom job descriptions, profiling, postings, help wanted advertisements
  • Recruitment, applicant tracking, screening, interviewing and selection
  • Reference verification and background checking
  • Administrative recordkeeping
  • Recommendations for ‘best practice” policies and procedures, employee handbook & manual drafting and revising
  • Orientation and onboarding procedures
  • Performance management, coaching and disciplinary issues
  • Employee relations and communication
  • Compensation and benefits
  • Separation procedures, documentation, exit interviews and checklists

Assemble a solid business teamKey Element II: Training and Development -
Making the Most of Your People

Increase the value of your employees' capabilities and foster retention by providing them with the tools and information they need to be engaged and productive. The Key Element will customize training programs that meet your requirements. We’ll make sure we understand your business and the needs of your customers, while promoting best practices. We educate, train and provide facilitation services, including:

  • Interviewing and hiring skills
  • New employee orientation and policies
  • Customer service skills
  • Team building and coaching
  • Performance management
  • Conflict resolution
  • Strategic planning
  • Individualized training and re-training for HR professionals

Assemble a solid business teamKey Element III: Customer Service Focus - Connecting with the Client

Surviving in today's business climate requires you to understand and measure what your target customers like and dislike about your services and/or products. Knowing what motivates and satisfies employees and customers is critical to building strong relationships. This knowledge helps you retain employees and customers, and learn how to entice new ones while growing your business. Gain a competitive advantage by knowing your customer service requirements and what makes a difference with your employees. The Key Element can assist you with services that include:

  • Conducting employee and customer service satisfaction surveys
  • Mystery shopping
  • Conducting employee and customer focus groups
  • Enhancing relationships and work environment

Improve performance with personalized progressive solutions that positively affect your bottom line by unlocking the human potential in your staff and organization.